Shipping & Return Policy
Last Updated: August 2026
1. Return & Refund Policy
Return Window:
- Domestic (USA & Canada): Most items can be returned within 14 calendar days of receipt.
- International: Extended return windows are available upon request. Please email us before returning an international shipment.
Return Conditions & Exclusions:
- Electrical Items: All electrical components are FINAL SALE and cannot be returned. (Faults in a vehicle's wiring can damage replacement electrical components upon installation).
- Condition: Items must be in original, uninstalled condition with all packaging intact.
- Restocking Fees & Shipping Costs: Customer returns may be subject to a restocking fee. Return shipping costs are the responsibility of the buyer unless the incorrect item was received.
How to Initiate a Return:
Please Contact Us with your order number and item details. We will provide the appropriate return shipping address and instructions for your specific package.
2. Shipping Policy
USA Shipping:
- Standard Orders: Packages under 5 lbs generally ship via USPS Priority Mail. Packages over 5 lbs ship via UPS or FedEx. Tracking is provided for all orders.
- Expedited Shipping: Next-day shipping is available upon request by phone or email.
- Freight (Items Over 120 lbs / Engines & Transmissions): Shipped in crates or on skids via freight carrier (dock-to-dock). If you do not have a loading dock or forklift, shipment will be sent to the nearest freight terminal for pickup.
- Alaska, Hawaii, & Puerto Rico: Small items ship at standard continental rates. Freight and expedited shipments require custom quotes.
Canada Shipping:
Small packages ship via Canada Post or CanPar. Freight items (engines/transmissions) ship from terminals in St. Catharines, ON (West) or Toronto, ON (East) to commercial addresses with a forklift or to the nearest freight depot.
International Shipping:
We ship worldwide, subject to local carrier and import regulations:
- Germany / Austria: Buyer must generate and provide the DHL shipping label and customs paperwork for pickup. Dimensions and weight will be provided.
- UK: Buyers are responsible for paying all applicable import VAT and customs duties levied by Royal Mail.
- Australia / New Zealand: Ocean freight shipments require fumigation certificates, wood-free packaging declarations, and certified pallets.
- Mexico: Shipped strictly via UPS or FedEx courier services.
- South America: Freight forwarding options (via Miami or California) are available upon request.
3. Contact Information
Euroallparts.com
Email: info@euroallparts.com
Contact Page: Contact Us