Returns Policy
Domestic returns - Most items shipped within the USA & Canada can be returned within 14 days. Once received we will inspect the item and issue a refund, a re-stocking fee may apply. NOTE: All electrical items are final sale. If it plugs in - it cannot be returned as the issue maybe with the vehicle itself and a short could be damaging the original and any replacement item we have supplied. The return address will depend on where the item was shipped and the carrier used. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If the wrong item was received - please contact us immediately.
International returns - Please e-mail us as we will extend the return times. Electrical items cannot be returned. If the wrong item was received - please contact us immediately.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations.
USA: We use USPS Priority Post boxes were ever possible. Most small packages under 5 go USPS Priority. Over 5 lbs or larger sized packages go UPS/Fedex. Tracking and instructions are supplied for each item. You can request expedited (next day) - call us or -email us a request.
USA NOTE: Any item over 120 lbs; Engines, transmissions etc. or of extreme bulk is packaged in crates or on skids and shipped by freight carrier. Each must be quoted individually. Typically we ship dock to dock. If you have a loading dock or o forklift we will ship directly to you. If not we ship to the nearest freight carrier depot where you can pick the item up. Way-bills and Pro Numbers are supplied. Alaska and Hawaii have the same rates as Continental USA shipments for small items but Freight and expedited items are higher.
NOTE: Puerto Rico is treated as International shipping for larger items.
Canada: Due to our close proximity to the US/Canada boarder we can carry items over to Canada and ship them Canada Post or CanPar. Bulk and heavier items such as Engines and Transmissions go by Freight carrier from St. Catherine's ON (West) or Toronto ON (East). We ship to facilities with a forklift or to the closest terminal where they will load the item into a pick up or cargo van for you.
International:
Small items
We like to sell things and will ship anywhere but some countries make it difficult. Some countries no longer accept international packages due to extended COVID Policies. Maximum weight and size limits vary by country. We will notify you of any difficulty.
These are things we already know about:
Germany / Austria : DHL will refuse to accept any package from the US that is larger than an envelope. You will be contacted by us and requested to purchase a shipping label with customs documents and send them to us to put on the package so DHL can pick it up here and deliver it to you. We will provide the weight, dimensions and pickup address.
UK. Great Britain: Since Brexit we have had issues with items being held for duty by the Royal Mail. Please ask the Royal Mail about Prepaying Value Added Tax (VAT) and what you have to do to avoid these issues.
Australia / New Zealand: It is very expensive to mail you stuff so please make sure your order is correct. Items that have to be sent by ship may be quarantined, fumigated or require a fumigation certificate also a declaration that no items containing wood products are in the shipment as well as a special pallet must be used. We can help you through this process.
Poland: Large shipments sent by ship may have to go through Germany. They may demand of any VAT up front before forwarding the shipment.
Hong Kong: Don't Know yet.
Mexico: We have to quote each shipment - it has to go courier UPS or Fedex or it gets lost.
South America: Most SA. countries have a forwarding company in Miami or California who will collect packages for you here and then deliver them to you. Let me know if you need a referral for this.
We check this site for updates as to what countries are having mail issues:
https://icclogistics.com/update-international-mail-disruptions/